FAQ

If you have a question, please consult our list of frequently asked questions below before reaching out.

Frequently asked questions

Where can I purchase Montauk Man fragrances?

Montauk Man fragrances are currently available exclusively online at montaukman.com.

Do you have retail stores?

Montauk Man does not currently operate physical retail locations. All purchases are made through our official website.

Do you include free samples with orders?

Yes. Every full-size fragrance order includes a complimentary sample of the scent you purchased.

We encourage you to try the sample first before opening the full-size bottle. This allows you to experience the fragrance on your skin and ensure it’s the right fit for you.

Please note that once the sealed packaging on the full-size fragrance has been opened, we’re unable to accept returns on the bottle.

How long will my order take to ship?

Orders are typically processed within 1–3 business days. Once shipped, delivery time depends on the shipping service selected at checkout.

Do you offer free shipping?

Yes. Montauk Man offers complimentary standard shipping on all U.S. orders over $100.

Can I return a fragrance?

Unopened products may be returned within 30 days of delivery. For hygiene and safety reasons, fragrances that have been opened or where the seal has been broken cannot be returned.

How can I contact customer support?

You can reach our support team at contact@montaukman.com.

Are payments secure?

Yes. All transactions on montaukman.com are processed through Shopify's secure encrypted payment systems.

What if my order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days of delivery at contact@montaukman.com with photos of the issue so we can assist.